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Transition Healthcare From a State of 'Crisis' to 'High-Performance' in a Post-COVID-19 World
Transition Healthcare From a State of 'Crisis' to 'High-Performance' in a Post-COVID-19 World

By Michael “Mike” J. Jones

Over time, InnovateHC has developed a proven track record of expertise in advising healthcare managers through leadership transitions and organizational change in governance structure, physician engagement, physician recruiting and retention, and value-based care. The global explosion of SARS-CoV-2 and its resulting COVID-19 pandemic in the first quarter of 2020 have shaken every facet of the collective U.S. healthcare system from supply chain to care delivery.

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Organizational Health, Change ManagementMike JonesCOVID-19, coronavirus, pandemic, healthcare, leadership, alignment, organizational health, performance excellence
Moving from a Culture of Blame to a Just Culture
Moving from a Culture of Blame to a Just Culture

By Michael “Mike” J. Jones

Well-known public speaker Wolfgang Riebe noted, “No one is perfect… That’s why pencils have erasers.” And, while the first part––none of us is perfect––is true, the second part is a bit glib. Some mistakes aren’t easily erased.

In recent weeks, I’ve been in multiple conversations about the prevailing “blame culture” in healthcare. When something happens, the finger-pointing begins — those involved in the incident look at who to blame––an individual at fault. A consequence of a culture of blame is that those who make mistakes, or who see something that’s not right, may put themselves at risk if they bring it to the attention of leadership. This is because, very often, the person who blows the whistle risks termination.

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Organizational HealthMike Joneswork culture, blame, just, trust, organizational health